Privacy Policy

Business Name: THE ETHNIC TRUNK

Managed By: QUMBER MUSTAFA

We may collect information that you provide when you register, place an order, contact us, or use our Website, including:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment and transaction information
• Customer support communications
• Information voluntarily provided by you

We may also automatically collect limited technical information such as IP address, browser type, device information, operating system, and Website usage data.

We may use your information to:

• Process and fulfil orders.
• Arrange delivery of purchased products.
• Confirm payments and transactions.
• Send order confirmations, invoices, and delivery updates.
• Provide customer support.
• Process applicable cancellations, returns, exchanges, replacements, or refunds.
• Improve our Website, products, and customer experience.
• Prevent fraud, misuse, and unauthorized transactions.
• Maintain business and transaction records.
• Comply with applicable legal and regulatory requirements.

Payments may be processed through authorized third-party payment gateways.

We do not intentionally store complete debit or credit card numbers, CVV numbers, UPI PINs, internet banking passwords, or other sensitive payment credentials on our own servers.

Payment information is handled by the applicable payment service provider according to its security and privacy practices.

We do not sell or rent your personal information.

We may share necessary information with trusted third parties where required to provide our services, including:

• Payment gateway and payment processing providers.
• Courier and logistics partners.
• Website hosting and technology providers.
• Customer support and communication providers.
• Analytics and security service providers.
• Government authorities or law-enforcement agencies where required by law.

We aim to share only information reasonably necessary for the relevant purpose.

Our Website may use cookies and similar technologies to:

• Maintain Website functionality.
• Remember customer preferences.
• Improve browsing experience.
• Analyze Website traffic and usage.
• Improve Website performance and security.

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain Website features.

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to:

• Fulfil orders and provide services.
• Maintain transaction and business records.
• Provide customer support.
• Resolve disputes.
• Prevent fraud and misuse.
• Meet applicable legal, tax, accounting, and regulatory requirements.

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

Subject to applicable law, you may contact us to request:

• Access to personal information held by us.
• Correction of inaccurate or outdated information.
• Updating of your contact information.
• Deletion of personal information where legally permissible.
• Information about how your personal information is being used.

Requests may be subject to reasonable verification requirements.

Where permitted by applicable law, we may send information about products, offers, promotions, or other updates.

You may opt out of promotional communications by contacting us or using the unsubscribe option provided in the communication.

Essential communications relating to orders, payments, deliveries, or customer service may still be sent where necessary.

Our Website may contain links to third-party websites, payment services, social media platforms, or other external resources.

THE ETHNIC TRUNK is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Customers are encouraged to review their respective privacy policies.

Our Website is not intended to knowingly collect personal information directly from children without appropriate parental or legal guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that appropriate action can be taken.

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised Last Updated date.