Shipping & Delivery

Orders placed on Sundays or public holidays may be processed on the next business day.

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, logistical issues, or circumstances beyond our reasonable control.

Applicable shipping or delivery charges, if any, will be displayed during checkout before the customer completes the order.

We may provide delivery services across India, subject to courier availability and serviceability of the customer's address.

Certain remote, restricted, or non-serviceable locations may have limited delivery availability.

Where tracking is available, shipment tracking details may be shared with the customer through the email address, mobile number, SMS, WhatsApp, or other contact information provided at checkout.

Customers are responsible for providing a complete and accurate shipping address and contact details.

If the customer is unavailable at the time of delivery or fails to accept the shipment, the courier partner may make additional delivery attempts or return the shipment to the sender.

Any applicable additional shipping or re-delivery charges may be payable by the customer.

Delivery may be delayed due to circumstances including:

• Courier or logistics delays.
• Weather conditions.
• Natural disasters.
• Public holidays.
• Transportation disruptions.
• Strikes or operational disruptions.
• Government restrictions.
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

Please note that as per our Return & Refund Policy, THE ETHNIC TRUNK does not provide returns, exchanges, or replacements. Refunds are limited to verified duplicate transactions.

Delivery may be confirmed through the courier partner's tracking system, OTP verification, signature, delivery confirmation, or other applicable delivery records.